Maintenance

The Maintenance forum gives you the opportunity to have a say about what is important to your business.

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  1. Populating Landlord Details on WORK ORDER PDF's

    It would be great to have landlord details populated on the actual work order PDF. I am aware it is on the work order communication however some of our Tradies have asked if it could be on the PDF document they print off and use.

    27 votes
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    Ready for Votes  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Time stamp for maintenance

    When adding in new notes for maintenance it would be great if there was an automatic time stamp for each entry. It is currently very hard to read through notes and having to add in time and date manually without all notes getting jumbled together.

    20 votes
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    Ready for Votes  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add field to Maintenance to follow up

    It would be handy to have a maintenance reminder section that reminded you that you are waiting on a response from an owner and/or creditor about a job.

    Add a field into maintenance for a ‘follow up’ which automatically adds an alert against the property and will appear in alerts at top

    156 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Please add to Work order link to Creditor

    please add to work order:
    Please ensure you invoice  {Ownership Name} C/- Starr Partners Blacktown 

    11 votes
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  5. Quotes Awaiting Approval

    Once a quote has been sent to the owner, change the status of the job to AWAITING APPROVAL.

    21 votes
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    Ready for Votes  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Notes Section

    It would be great if you could expand the notes box so it is easier to read.

    130 votes
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  7. Maintenance Request

    The tenants need a confirmation email that the request has been attended to so they know their maintenance request is being dealt with.
    The trades also need to confirm that they have received the work order so we know it's received and we don't have to follow up.

    78 votes
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  8. MAINTENANCE NOTE

    In the maintenance job where you can add notes "Add,View,Edit Notes" it should automatically Add the date the work order or quote was sent. I know you can see this if you go into the communications History but it would make it alot easter if the date and time went straight into the "add,view,edit notes" section on the actual maintenance work order/quote request.

    40 votes
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  9. Viewing work orders when invoicing

    Be able to view the work order to match the completed work on the invoice to ensure all jobs have been completed. Especially if the work order is from an approved quote and in the job description it has the approved figure amount - making sure that the received invoice is as per the approved quote.

    19 votes
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  10. Default contact for work orders

    set default contact details for work orders as all tenants (this is the case for 99.9% of work orders sent so it is annoying to change each)

    11 votes
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  11. Be able to change a work order back to a quote request

    If we send a work order but the job is much larger than anticipated and it gets quotes on instead, we need to be able to change the w/o back to a quote request so that the quote can be saved against the job. At current if it's a work order is can only be completed or cancelled and any quotes need to be saved in doc management separately.

    10 votes
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  12. QUICK MAINTENANCE TAB

    It would be great if Property Tree added a maintenance section where reception, assistants or PM's can add maintenance to categorise and track progress in a quick and efficient manner rather than just adding it in when placing a work order. It could have the following sections such as, property, if its an emergency, urgent or non-urgent (each with a different deadline that reminds you e.g. urgent repairs 7 day deadline.

    It would also be great if it has a status bar e.g. awaiting quote, awaiting owner approval etc.

    You should be able to see this on the property page,…

    93 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 6 votes
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    Ready for Votes  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Separate creditor emails for maintenance requests and statements

    I think its really important there there is an option to have a default email address for creditors to receive a work/ quote order and a separate default for statements. Its really common for creditors to request that statements are sent to an accounts email address.

    21 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. sms creditor from work order page

    Capacity to SMS a creditor once you have sent a work order off from that page. Make SMS bubble appear next to their name so you can send a message "pls check email for work order" or something to that effect if need be

    3 votes
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  16. Place creditor invoices on hold

    If a tenant is liable to pay a creditor invoice (e.g. blocked sink deemed to be tenant fault).
    When closing the maintenance request the creditor invoice is linked to the property and the tenant, which means the property owners funds would automatically by used at disbursement time if the tenant has not yet paid their invoice.
    Would a function to place an entered creditor invoice on hold until tenant funds are received be something anyone else may use?

    3 votes
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  17. Dashboard Maintenance Jobs

    when you click into the dashboard maintenance job it should have who the tradesman is and if it is a quote or work order showing up like the property does and how many days it has been sitting there so we don't have to click all the way into the work order to find out who the tradesman is.

    42 votes
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  18. 12 votes
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  19. Dates on Work Orders when changing from a Quote to Work order need to populate the date it was updated

    It keeps the original date not the amended date for submitting work order therefore hard to follow up or when the work was approved to notify tenants/owners

    15 votes
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  20. Close off multiple work orders when entering invoices

    Sometimes we have several work order for same tradie then we get an invoice with all of it so would be great if when entering the invoice we could select multiple work orders to close off with it

    17 votes
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