Tenant notifcation with tradesperson details once work order approved
Currently the tenant is not provided with the successful tradespersons details requiring contact between the agent and tenant. Once a work order is created, if a tenant was sent an sms or notification with the tradespersons details, they could schedule the job or at the very least be able to liase directly with the tradesperson to arrange access etc
The Product Team are currently assessing this suggestion.
We’ll keep you posted!
Katrina Muir commented
I think notification that the tradesperson will make contact with them to arrange a suitable time and should they be agreeable and unable to be on site for the tradesperson then a key can be collected from the office if easier.
Katherine Wellings commented
We difinately need an automatic text or email to say that a work order has been actioned by the agency and tradesperson will be in contact. This covers the agency & notifies tenant in one action. im not sure sending the tradespersons details to the tenant is such a good idea as i feel they would end up annoying the tradespeople.
John Sachs commented
Apart from an email going to the contractor & the agent, it also needs the ability to cc the tenant & bcc the owner if appropriate.
Shannon Edwards commented
Or even just a tick box to cc the tenant into the work order
Can the automatic message please create an email with a template saying:
"Just a heads up, a contractor will be in contact soon to arrange access regarding..."