Communications

The Communications forum gives you the opportunity to have a say about what is important to your business.

Do you have a great product improvement idea about SMS, Auto Comms, Mail Merge? 

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  1. Rental Increase - reminders sent to tenant as Auto Communication

    Once the rental increase has been set up in the Rent Schedule an automated email gets sent to the tenant. The tenant & agent are also sent a reminder a week prior that rent rent is going to increase. This will help avoid tenants 'forgetting' to increase the direct debits/DEFT.

    70 votes
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    READY FOR VOTES  ·  2 comments  ·  Auto Communications  ·  Flag idea as inappropriate…  ·  Admin →
  2. Mail merge fields for all contacts on a profile

    When creating a letter or email template, have merge fields for all contacts on the profile. Eg not only primary_contact but additional contacts incl email and phone merge fields for those contacts.

    67 votes
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    READY FOR VOTES  ·  6 comments  ·  Mail Merge  ·  Flag idea as inappropriate…  ·  Admin →
  3. Communication History

    We should be able to see whole communication history for owner and property instead of last 30 days.

    226 votes
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    4 comments  ·  Communications History  ·  Flag idea as inappropriate…  ·  Admin →
  4. Automated arrears letters reflect all tenant names rather than individual letters.

    Automated arrears letters should reflect all tenant names rather than individual letters which are going to the same property address.

    244 votes
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    3 comments  ·  Auto Communications  ·  Flag idea as inappropriate…  ·  Admin →
  5. Mail merge

    It would be great if whilst creating a mail merge letter each tenant on the lease is addressed, not just the one tenant you click the mail merge icon for.
    Whilst doing separate mail merge letters I've had to type the extra tenants into the letter.

    42 votes
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    READY FOR VOTES  ·  1 comment  ·  Mail Merge  ·  Flag idea as inappropriate…  ·  Admin →
  6. Failed email and SMS notifications

    Currently the system doesn't let you know if your automated email or SMS has failed. Especially as there doesn't seem to be a valid reason that text have even failed if the number is correct and not disconnected. If it has failed, the system should try again. and if still not sending then we should get a notification.
    Very frustrating to say the least. I do not have the time to be checking that every single email/sms to tenants has gone through!!

    246 votes
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    0 comments  ·  SMS  ·  Flag idea as inappropriate…  ·  Admin →
  7. +61 to be taken off mobile numbers when merging letters/emails

    Please can you look at taking the +61 off mobile numbers? It shows on most profiles but especially Property Managers profile - I have to edit each letter when merging as it confuses everyone! Thank you

    122 votes
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    READY FOR VOTES  ·  0 comments  ·  Mail Merge  ·  Flag idea as inappropriate…  ·  Admin →
  8. Search field for Bulk SMS

    Can a search field be included when sending bulk sms so that you can search for an individual tenancy and then select it, rather than having to search through the complete list and tick each box. Currently we have 1016 tenancies to search through and this number is only going to increase as we add more contacts. Very time consuming doing it the current way. Thanks.

    47 votes
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    6 comments  ·  SMS  ·  Flag idea as inappropriate…  ·  Admin →
  9. ability to amend information within templates in mail merge just before sending but not altering the orignal template

    We need to be able to alter the individual email being sent while using a mail merge template as a base email rather than having to altering the original template. We need to be able to add attachments and sometimes change some small details depending on the situation and personalise it to the tenant or owner. I do not want to have to change the mail merge template every time or make many many different slightly different templates as we also need to be able to attach items to many emails.

    309 votes
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    12 comments  ·  Mail Merge  ·  Flag idea as inappropriate…  ·  Admin →
  10. SMS Creditor from same screen as maintenance request screen

    Once you attach a creditor to a work order - it would be great to be able to SMS creditor from this screen to inform them that a work order has recently been emailed to them

    4 votes
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    0 comments  ·  SMS  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add Slautation field for merge

    We require a salutation field to be added for mail merge as the fields provided are not suitable.

    39 votes
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    2 comments  ·  Mail Merge  ·  Flag idea as inappropriate…  ·  Admin →
  12. Bond amount Merge Field to show Bond less Refund/bond claims

    Bond Merge Field is Original bond and not the increased or decreased bond held amount.

    Bond amount merge field should reflect the bond required less any refund/bond claims.

    17 votes
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    0 comments  ·  Mail Merge  ·  Flag idea as inappropriate…  ·  Admin →
  13. Archive emails once read and actioned and be able to remark as unread

    We should be able to archive emails once read and actioned and be able to remark as unread.

    13 votes
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    READY FOR VOTES  ·  0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  14. Auto Arrears Communication

    It's great to see the number of communications has increased from 4 to 30 BUT:
    It seems we can't send both an email and SMS on the same day due to the day number needing to be in ascending order, &
    we can't slot a new email/SMS into the list without re-ordering the whole list.
    Both of these would be a big improvement.

    14 votes
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    1 comment  ·  Auto Communications  ·  Flag idea as inappropriate…  ·  Admin →
  15. Lease Renewal Notifications

    Have property tree email regarding leases that need renewal 2 months before expiry.

    379 votes
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    27 comments  ·  Auto Communications  ·  Flag idea as inappropriate…  ·  Admin →
  16. Communication History

    Be able to print or download all previous communications instead of screen dumping and using the scroll to get the whole email.

    1 vote
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    0 comments  ·  Communications History  ·  Flag idea as inappropriate…  ·  Admin →
  17. Automated Rental Arrears Communcation

    It would be great if we could select the days of the week we would like to send the automated arrears on. I don't like how the automated communications get sent out on weekends when no one is working on a weekend to enter in the rents.

    1 vote
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    0 comments  ·  Auto Communications  ·  Flag idea as inappropriate…  ·  Admin →
  18. To be able to go into communication history and be able to view any attachments sent, instead of going through sent items in outlook

    To be able to go into communication history on the tenant or landlord and be able to open and view any attachments sent, instead of going through and searching your sent items in outlook

    137 votes
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    READY FOR VOTES  ·  1 comment  ·  Communications History  ·  Flag idea as inappropriate…  ·  Admin →
  19. Ability to add images for email merge and mail merge.

    I am sending out Christmas mail merge via email in PT, I would really like to be able to add a image(s), this would be a great marketing tool

    142 votes
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    READY FOR VOTES  ·  1 comment  ·  Mail Merge  ·  Flag idea as inappropriate…  ·  Admin →
  20. Mail Merge Date Fields & Name Search

    It would be great if PT Mail Merge allowed you to choose a date range for bulk letters (eg. inspections) or search specific tenants names. It is very time consuming to scroll down a whole list of tenants - especially when the list bounces back up constantly. REST had Mail Merge down packed.

    18 votes
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    2 comments  ·  Mail Merge  ·  Flag idea as inappropriate…  ·  Admin →
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