Communications

The Communications forum gives you the opportunity to have a say about what is important to your business.

Do you have a great product improvement idea about SMS, Auto Comms, Mail Merge? 

Use the search box to see if it already exists and if it does, Vote for an existing idea, or Post a new idea. Then watch your idea gathers support from other members of the Property Tree Community.

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The Product Team monitors this forum, gathering insights which helps in the prioritisation of feature backlogs.


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  1. Rental Increase - reminders sent to tenant as Auto Communication

    Once the rental increase has been set up in the Rent Schedule an automated email gets sent to the tenant. The tenant & agent are also sent a reminder a week prior that rent rent is going to increase. This will help avoid tenants 'forgetting' to increase the direct debits/DEFT.

    71 votes
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    Ready for Votes  ·  2 comments  ·  Auto Communications  ·  Flag idea as inappropriate…  ·  Admin →
  2. Mail merge fields for all contacts on a profile

    When creating a letter or email template, have merge fields for all contacts on the profile. Eg not only primary_contact but additional contacts incl email and phone merge fields for those contacts.

    69 votes
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    Ready for Votes  ·  6 comments  ·  Mail Merge  ·  Flag idea as inappropriate…  ·  Admin →
  3. Emails - search by SUBJECT in Communications History

    Have you ever tried to find an email you sent to a tenant which was Ad Hoc regarding VCAT hearing? I have, and it took over 20 min to search through 3 pages of ad hoc emails. We NEED to have the Subject line visible and allow to search on it. Also. Need a way to PRINT out the email sent (in full) with the status and date/time sent in order for it to be admissible in VCAT hearings.

    36 votes
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    Ready for Votes  ·  4 comments  ·  Communications History  ·  Flag idea as inappropriate…  ·  Admin →
  4. Mail merge

    It would be great if whilst creating a mail merge letter each tenant on the lease is addressed, not just the one tenant you click the mail merge icon for.
    Whilst doing separate mail merge letters I've had to type the extra tenants into the letter.

    44 votes
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    Ready for Votes  ·  1 comment  ·  Mail Merge  ·  Flag idea as inappropriate…  ·  Admin →
  5. +61 to be taken off mobile numbers when merging letters/emails

    Please can you look at taking the +61 off mobile numbers? It shows on most profiles but especially Property Managers profile - I have to edit each letter when merging as it confuses everyone! Thank you

    123 votes
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    Ready for Votes  ·  0 comments  ·  Mail Merge  ·  Flag idea as inappropriate…  ·  Admin →
  6. Search field for Bulk SMS

    Can a search field be included when sending bulk sms so that you can search for an individual tenancy and then select it, rather than having to search through the complete list and tick each box. Currently we have 1016 tenancies to search through and this number is only going to increase as we add more contacts. Very time consuming doing it the current way. Thanks.

    48 votes
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    6 comments  ·  SMS  ·  Flag idea as inappropriate…  ·  Admin →
  7. Reply to SMS

    Want the ability for receivers to reply to the SMS and the reply lands in the users emails. Current product does this for them.

    Submitted by customers in classroom training session Oct 18

    31 votes
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    Ready for Votes  ·  4 comments  ·  SMS  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add Slautation field for merge

    We require a salutation field to be added for mail merge as the fields provided are not suitable.

    39 votes
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    2 comments  ·  Mail Merge  ·  Flag idea as inappropriate…  ·  Admin →
  9. Bond amount Merge Field to show Bond less Refund/bond claims

    Bond Merge Field is Original bond and not the increased or decreased bond held amount.

    Bond amount merge field should reflect the bond required less any refund/bond claims.

    17 votes
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    0 comments  ·  Mail Merge  ·  Flag idea as inappropriate…  ·  Admin →
  10. Archive emails once read and actioned and be able to remark as unread

    We should be able to archive emails once read and actioned and be able to remark as unread.

    13 votes
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    Ready for Votes  ·  0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  11. Auto Arrears Communication

    It's great to see the number of communications has increased from 4 to 30 BUT:
    It seems we can't send both an email and SMS on the same day due to the day number needing to be in ascending order, &
    we can't slot a new email/SMS into the list without re-ordering the whole list.
    Both of these would be a big improvement.

    14 votes
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    1 comment  ·  Auto Communications  ·  Flag idea as inappropriate…  ·  Admin →
  12. To be able to go into communication history and be able to view any attachments sent, instead of going through sent items in outlook

    To be able to go into communication history on the tenant or landlord and be able to open and view any attachments sent, instead of going through and searching your sent items in outlook

    139 votes
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    Ready for Votes  ·  1 comment  ·  Communications History  ·  Flag idea as inappropriate…  ·  Admin →
  13. Automatic Communication send time

    We need to change the time that automatic communications go out. Currently arrears sms go out at 6.30pm - After business hours and we have calls after hours.

    5 votes
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    Ready for Votes  ·  0 comments  ·  Auto Communications  ·  Flag idea as inappropriate…  ·  Admin →
  14. Ability to add images for email merge and mail merge.

    I am sending out Christmas mail merge via email in PT, I would really like to be able to add a image(s), this would be a great marketing tool

    143 votes
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    Ready for Votes  ·  1 comment  ·  Mail Merge  ·  Flag idea as inappropriate…  ·  Admin →
  15. Mail Merge Date Fields & Name Search

    It would be great if PT Mail Merge allowed you to choose a date range for bulk letters (eg. inspections) or search specific tenants names. It is very time consuming to scroll down a whole list of tenants - especially when the list bounces back up constantly. REST had Mail Merge down packed.

    18 votes
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    2 comments  ·  Mail Merge  ·  Flag idea as inappropriate…  ·  Admin →
  16. Do not send invoice reminder emails when Auto email invoices / receipts is unticked

    Can we stop sending reminder invoices to tenants when the auto email invoices / receipts box is un-ticked. We are experiencing a few issues when a tenant vacates and a bond invoice is entered and they get sent a reminder if the bond is not processed within the time frame. (we can adjust the due date, but sometimes the staff forget). Also, our tenants who we post their water invoices to, will receive an overdue invoice if they have not received the bill and they get very upset. Could there be a overdue invoice letter like the inspection letters, where…

    18 votes
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    2 comments  ·  Communications History  ·  Flag idea as inappropriate…  ·  Admin →
  17. Option to mark message center communications as 'Actioned'

    Client would like to be able to tick off the communications they have attended to in the message center in order for all staff members to see what still requires attention.

    3 votes
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    Ready for Votes  ·  0 comments  ·  Communications History  ·  Flag idea as inappropriate…  ·  Admin →
  18. Bulk Arrears SMS personalised individual property manager contacts details

    When a text gets sent to the tenant can the sms be personalised to the individual property manager, this way tenant can call them directly without calling the reception.

    2 votes
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    Ready for Votes  ·  0 comments  ·  SMS  ·  Flag idea as inappropriate…  ·  Admin →
  19. communications history with user id beside it

    Place User ID on Communications History so you don't have to go into each letter/sms/email etc to see who sent it

    2 votes
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    Ready for Votes  ·  0 comments  ·  Communications History  ·  Flag idea as inappropriate…  ·  Admin →
  20. Communication for owner/tenant

    Under the owner & tenants (creditor too function would be great also) to show all the communication not just the last 30 days. Similar to recent transactions you can keep hitting the button to get another month, & again. Having to go Managements/Communication History and then search for commuications is painful and not productive. It should be all under the profile, in the 1 place.

    4 votes
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    0 comments  ·  Communications History  ·  Flag idea as inappropriate…  ·  Admin →
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